Account Manager

Are you an experienced, strategic, motivated and enthusiastic Account Manager – who is passionate about producing world class work for a diverse range of communication businesses? Do you love working in a fast paced, dynamic and collaborative agency environment?

Bastion Effect is looking for an Account Manager to join our Melbourne team.  

ROLE AIM

You own the implementation of client accounts, setting and managing deadlines and delivering best-practice work that drives client satisfaction. You delegate effectively to junior team members, manage up to assist seniors and are each client’s go-to on activity.

OUR DREAM PERSON

Is all about results and coming up with creative ways to exceed client expectations. You build a great rapport with all of your clients, are supremely organised and are a talented and accurate writer.

This is a key role in our Melbourne team, where we work with leading global and Australian property, business and lifestyle brands. It’s an opportunity to deliver fantastic work, develop your career and interpersonal skills and work in a collaborative workplace.

WHAT WE OFFER

An environment based on nurturing and growth. If you want to make a difference to an organisation, we’re here to encourage and help you. Part of the Bastion Collective, we offer a range of unique benefits, including the ability to apply for our bespoke Bastion Degree course where you’ll learn to become the best and most impactful, high performance version of yourself.

WHAT YOU’D DO

Client & Account Management

Is every client’s go-to, demonstrating a strong commitment to and understanding of their business, while leading the implementation team to drive fantastic results.

• Understands what success looks like to a client and creates plans in order to deliver
• Owns implementation, clearly articulating what needs to be done on clients to the team, determining priorities effectively, and assigning and monitoring deadlines
• Leads WIP meetings with confidence and insight
• Can drive influence through written communications by articulating sound rationale for recommendations
• Develops strong reporting functions, monitoring results at all times and working with the team to solve issues
• Mentors juniors and manages up to anticipate senior team requests

Media Relations

Has a strong understanding of the media in Australia and how to strategically get results, delivering coverage every single time and being able to change plans when results aren’t coming.

• Develops news angles that get the attention of media and influencers
• Produces flawless media materials free of errors quickly, which are welcomed by the client and media every single time
• Can turn on a dime and pitch an alternative angle to a journalist to secure coverage
• Drives consistent high quality coverage by leveraging relationships and showing creativity and tenacity

Digital & Social

Has a strong understanding of the social and digital space and manages effective implementation in this area.

• Understands the role of social media on each client account
• Oversees the success of social and digital implementation, including the community management team, ensuring responses are being provided and issues managed effectively
• Develops accurate and creative social media posts in line with a content plan’s direction

A Winning Attitude

Being a superstar who gets stuff done is great, but at Bastion Effect we also really value our culture. 

• Strongly self-motivated and able to motivate and inspire a team of juniors to deliver their best every day
• Is a true team player, not afraid to get your hands dirty on a variety of tasks
• Embraces a flexible working culture, understanding agency life is a life of swings and roundabouts

If this sounds exactly like you and you’re ready for a new challenge in life, you should send your recent CV and an overview telling us why you think you’d be amazing: roxanne@bastioneffect.com