Understanding your Customer Journey

Like many other industries, the financial services industry is undergoing huge changes. New technology, increased regulation, and expansion of digital channels have come together to create a really interesting time for retail banks. Competition is intense. The customer journey is changing, and acquiring and retaining profitable customers is harder then ever. None of this is new news.

E6 Why is small business a big deal?

A lot of us fantasise about being our own boss. But how many of us feel the urge and act on it? In this episode of Life Collective, Bastion Latitude CEO Dianne Gardiner talks about how she stared down her fears, backed herself and established her own small business just as the GFC hit Australia. Ten years down the track she’s not only survived, she has a unique take on why small business is such a big deal.